Telemedicine in Hong Kong: All You Need to Know

Need to see a doctor but don't want to venture outside? Want to get a prescription refilled but you're too busy? Don't worry, our team has compiled a list of medical providers in Hong Kong that offer telemedicine services (over-the-phone and video consultations) so you can get the medical attention you need.

Here are some of the clinics offering phone and video consultations.

Private clinics offering telemedicine in Hong Kong

Central Health Medical Clinic

Central

• Phone: 2824 0822
• Email: enquiries@centralhealth.com.hk
• Location

Discovery Bay

• Phone: 2987 7575
• Email: enquiries@islandhealth.com.hk
• Location

Southside

• Phone: 2592 9000
• Email: enquiries@southside.com.hk
• Location

Cost: HK$1,100

Services offered: Depending on the needs and the doctor — phone or video (Skype) consultation.

Additional information: You can receive your prescription over email as well as have your insurance papers signed.

OT&P Healthcare

Central

• Phone: 2521 3181
• Location

Quarry Bay

• Phone: 6519 0560
• Location

Repulse Bay

• Phone: 2813 1978
• Location

Clearwater Bay

• Phone: 2719 6366
• Location

Cost: HK$1,050

Services offered: Depending on needs and the doctor — phone or video.

Additional information: You can receive a prescription and pick it up at a pharmacy near you or have a person pick it up for you (if you are in quarantine). You can also have your insurance papers signed over email.

London Medical Clinic

Central

• Phone: 2537 6898
• Email: info@thelondonmedicalclinic.com
• Location

Cost: HK$900

Services: Phone consultation.

Additional information: The clinic no longer accepts walk-in appointments until further notice. You can receive a prescription over the phone but someone needs to come and pick it up. You can email your insurance papers.

Trinity Medical Centre

Tsim Sha Tsui

• Phone: 2192 7022
• Email: reception@trinitymedical.com.hk
• Location

Cost: HK$300

Services: depending on needs — they offer over the phone, video (WeChat or WhatsApp) and online appointments.

Additional information: You can receive your prescription over email and email your insurance papers.

Private hospitals offering telemedicine (video consultations) in Hong Kong

As hospitals rely on patient visits as the majority of their intake, phone consultations are more limited in these facilities. They will most likely require you to be a patient with them first and after that phone consultations are at the doctor's discretion. As for the prescription of controlled substances, patients will need to come in.

That being said, one of Hong Kong's most well-known private hospitals, Matilda Hospital now offers online consultations.

Matilda International Hospital

• Phone: 2849 1500
• Email: opd@matilda.org

Cost: HK$160 for the first video call, further video consultation with the GP: $590, $380 (for Matilda Clinic - Caine Road)

Services: Video consultation with resident doctor or psychologist.

Additional information: Appointment bookings can be made by calling 2849 1500 or 2537 8500. Prescriptions can also be done by online consultation and then be delivered to you (fees apply for delivery).

Health insurance plans that provide free telemedicine

As health insurance companies deal with the pandemic, some insurers in Hong Kong are providing free telemedicine doctor consultations to their members. Whether you are worried about having COVID-19 or have other medical concerns, you can speak to a doctor from the comfort of your home. Here are some examples of the different telemedicine programs available.

AETNA

For an initial 90 day period, Aetna members have free access to vHealth — a global service that provides medical consultations by telephone or by video call, from anywhere in the world. The 24/7 service is completely confidential, available in multiple languages and free to use as often as you like.

APRIL

All APRIL Hong Kong clients have access to a 24/7 teleconsultation service available on their Easy Claim app. April also provides a Coronavirus direct line to support its clients during the outbreak. Teledoc Health has opened a free Coronavirus hotline: +852 3756 4618. Available 9pm–6 pm (HK), Monday to Friday in English and Cantonese (outside working hours, members are free to use our 24/7 callback service on Easy Claim).

CIGNA

Cigna provides a free Global Telehealth service for medical support and advice whenever you need it. Features of this service include:

• Access to 110+ board-certified doctors with ranging specialisms
• Video and telephone consultations with doctors, nurses and healthcare specialists
• Real-time appointment scheduling
• Convenient alternative to doctor or clinic visits
• Initial assessments for COVID-19

*Please note that given the current circumstances, procedures in medical facilities are subject to quick changes, so it is always best to call ahead of time.

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