Shannon Kapoor
Head of Customer Care & Insurance Specialist
Countries lived:
India, Hong Kong
Language(s):
Hindi, English
Delivering over 25 years of expert, human-centric advice to help families and businesses navigate insurance options.
Credentials
Insurance license + issuing authority: Licensed Broker (Hong Kong Insurance Authority)
Certifications IIQE (Insurance Intermediaries Qualifying Examination)
Years of experience: 25+ years of professional experience (including 13 years specializing in health insurance for families and companies)
Specializations: Individual & Family Health Insurance, Expat Plans, Maternity Insurance, Employee Benefits, SME/Group plans, Life Insurance, Claims Management.
Markets covered: Hong Kong, China, Singapore, Thailand, international markets across Asia and globally.
Biography
Shannon Kapoor is Head of Customer Care and an insurance specialist at Alea, bringing over 25 years of professional experience, including 13 years specifically within the health, life and general insurance sector.
Before joining Alea in 2020, Shannon spent five years at an established international broker, which gave her a deep understanding of insurance products, risk protection and client servicing.
Shannon specializes in international health insurance options, and is also well versed in life insurance and company needs. She offers unbiased advice to individuals, families and companies, helping them navigate complex insurance landscapes to find the right health coverage and employee benefits for their budget and needs.
Her background also includes entrepreneurship and project management in India, reinforcing her strong client advisory skills.
Based in Hong Kong, she utilizes her extensive local expertise and corporate risk knowledge to deliver simple, human, and expert guidance to every client.
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